Flipkart Shopping Support FAQ – A helpful illustrated guide for customers

Are you a customer of Flipkart (website / mobile app)? Having problems after purchasing anything? Here in this article we have tried to cover several basic questions and answers related to Flipkart Shopping. This FAQ section can be very much helpful for those who aren’t very much aware of terms & conditions, procedures related to orders and shopping on Flipkart.

Orders

Flipkart Order Related Queries

What is the estimated time of delivery ?

It is a very common question by most of the questions. But please understand it in a practical way. Delivery of a product totally depends over the location from where it has been shipped and the destination, just like when you are sending something to someone through courier. For example, the seller of a particular product A is located at Delhi and the customer belongs to Punjab then it won’t take much time to deliver. But in case, the customer is from South India or North East side, then it may take a bit time to deliver. Although, Flipkart shares the estimated delivery time as well before ordering it.

Now the question is, how Flipkart is making delivery possible within 1-2 days? Flipkart is actually storing products to their nearby seller hubs which are also known as fulfilment centers. They try to make it as much as close can be to the targeting customers. It makes delivery quite smooth.

Flipkart Customer Support Details

Delayed Delivery

Sometimes products get delivered late, in fact even after the estimated delivery time. In that case, you should check your registered mobile’s sms section or email account. New deliver time must have been sent you through those. Otherwise, go to My Orders and track the status of your order, updated delivery time must be there as well.

Open, Check & Accept / Return ?

Alot of customers ask whether they can open a package at the time of delivery and check if everything is perfect and upto the mark or not. Since, several incidents has been seen where customers got soaps, bricks etc. instead of their desired products. And they find it very complicated and none of the customer want to get busy in such incident, specially prepaid customers.

What company policy says over it ? It has been clearly mentioned that customer can open and check the package anytime when it is in his hand. But it can’t be returned at that particular time and through that courier person. If you find something wrong with the package keep it and raise a query immediately from your Flipkart account or contact the customer support team.

Cancel an Order

How can you cancel an order? Here is what you have to do.

  • Go to My Account –> Orders
  • Check that order and click on Cancel button

Order Cancel button is not working 

There are high chances that cancel button might not be working at the time of cancellation. Company tells two reasons behind that.

  1. The item would have been delivered.
  2. Item doesn’t lie in refundable category.

We suggest you to cancel the item as soon as you realise that you don’t need it. By the time the chances of canceling the order gets lower and for refunds as well. Though you have other option as well which is called Return.

How to cancel order after delivery

Cancellation after delivery is not possible, either you can replace that item after returning it or apply for refund.

How to return & get replacement / refund?

Returning an item has two categories, Replacement & Refund. Let’s tell you about both of them, individually:

Replacements

  • To get a replacement, go to My Orders, select the order create return request and ask for replacement.
  • Usually in most of the areas, replacements are being made at the time of return pick-up. In other areas, it doesn’t take more than a couple of days, usually after request has been made.
  • Return and replacement policies depend on the seller, i.e. 7 days or 10 days etc. After this period neither you can request for return nor replace it.

Refunds

  • For refunds, you need to be clear with your issue at the time of requesting it. In case, company doesn’t feel you have a valid concern, you might have the only option left is Replacement.

There are several items which are not eligible for returns, here is the list of them.

Return Policies

Flipkart Refund Return Replacement Policy Related Queries

Below is the list of products, which can’t be returned by Flipkart in any case. Check them out, if the product you ordered lie in this category.

Products which not eligible for Returns

Category List of product’s which can’t be returned
Auto Accessories Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles Cars, Mopeds, Motorcycles and Scooters
Bath and Spa Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby Care Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer Accessories Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software
Food and Nutrition Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products
Fashion Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products Plant Saplings, Plant Seeds and Soil Manure
Health Care Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip
Home Products Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Hygiene Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Jewellery Coins
Music Instrument Accessories Mouthpiece Cap/Pad/Set, Oils and Polish
Party Supplies Balloons, Candles, Cut-outs, Decoration articles and Whistles
Festive Supplies Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal Care Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs
Pet Supplies Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual Wellness Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

When You Get Returns Easily

  • If customer has asked for replacement or has been authorised for it and seller was unable to process it. Flipkart is liable to provide you refund in this case.
  • In case of open box deliveries, if customer found the product damaged and you will be given 100% refund on the spot. If you have accepted the open box delivery then no return request can be made unless there is any manufacturing defect in the product.
  • There are several products in which Flipkart’s service partners provide installation service. Customers are advised not to open the package. Flipkart suggest that their authorised personnel will help customers in unboxing and installation of products.
  • In case of furnitures, Flipkart says authorised service personal will visit the customer’s location and check the product. It will be totally free of cost. In case the Flipkart service personal finds genuine defect then company will either replace or refund, only if service personal allows.

Product / Category Wise possible actions

Category Returns Window, Actions Possible and Conditions (if any)
Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories Return Period : 30 days

Action : Refund, replacement or exchange

Lifestyle: Sport & Fitness Equipment,, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)

Home:  Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;

Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

Automotive: All automotive spare parts, accessories

Return Period : 10 days

Action : Refund or replacement

All Electronics, Furniture and Large appliances other than Apple / Beats and Google Products Return Period : 10 days

Action : Replacement only

  • Flipkart may try to resolve issues of these products through online tools, telephonic support or visit by technician.
  • If it get’s resolves through any of the above mentioned ways, it will not get returned.
  • In case, the product doesn’t lie under possible troubleshoot category, it will be returned and replaced by the company within 10 days.
  • If any customer has found any defect in product after 10 days of purchase, Flipkart will refer them to company’s service center.
Apple / Beats & Google Products (Mobiles, Tablets,Laptops, Smart Watches) Return Period : 10 days

Action : Replacement only

For functionality related issues, you are supposed to contact the authorised service centers of that brand / company.

Grocery Return Period : 10 days

Action : Refund only

Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. Rest of grocery items from Supermart would be delivered through reattempt in case you miss your slot.

Try & Buy Return Period : 10 days

Action : Refund only

Try & Buy feature actually depends if the ordered product lies under it. Please check carefully before purchasing it.

Missed Delivery

If courier person tried to deliver and you were not available at your location to receive it. They will try to deliver it again on next business day. You can also check the sms inbox of the registered number. You will be informed through that. In case, you can’t find the sms as well, you must contact the customer service team of Flipkart.

How to deactivate Flipkart account?

So, you don’t need a Flipkart account anymore and closing it can be a wise decision sometimes. Because several people have stored there debit card, credit card, net banking, wallet and several other details submitted in their profile. Though company claims it is perfectly secured, but still for your satisfaction you may close it.

This process explains how can you close or deactivate your Flipkart account. Just follow below mentioned steps.

  1. First of all login into your Flipkart account using your email id and password.
  2. Go to My Account –> Settings and click on Deactivate.
  3. Enter your current password.
  4. Click on Confirm Deactivation.

This process deactivates your account, neither you nor anyone else will be able to access your account in future.

Warranty of product

Flipkart Warranty Related Queries

If you have you forgotten the warranty details of product which you have purchased from Flipkart. And want to know where can you check that. Flipkart suggests you to check the brand website of that particular product for those details. The product invoice which you may have received at the time of purchase can be used to claim warranty, services and support from any authorised service centre of that particular brand / company.

Cashback

How can you check about the cashback, if it has been applied with your order or not?  Here is it

– Date of purchase

– Total order value

– Mode of payment

– Products that are part of the offer

– Maximum cashback per transaction/card

You need to check the terms and conditions of that specific offer whether it is available or not.

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